Terms and Conditions
TERMS & CONDITIONS
Please read the following terms and conditions carefully
before registering on, accessing, browsing, downloading or using the YOJO
website located at yojo.co.in, and all associated sites linked to YOJO or any
similar platform, hereinafter collectively, the YOJO Platform run by “Nuptials Events Management Services Pvt Ltd”
(hereinafter collectively referred as “Nuptials
or YOJO”), having its registered
office at 18-4-278 &
18-4-279 Gollaguda, O/S Aliabad, Falaknuma, Hyderabad, Telangana 500053 India.
YOJO is only a platform that connects prospective wedding clients and vendors
that the Clients are willing to associate with to undertake their services.
These Terms of Use (this “Agreement”) set forth the legally binding terms for your use and
are to be complied with in addition to any agreement or terms agreed upon
between the Parties for the YOJO Services. By using the YOJO services, whether
as a “Visitor” (meaning you simply
browse the YOJO website) or as a “User”
(meaning you have registered with and/or submitted content to the YOJO website
as an individual or as a company), you agree to be bound by this Agreement
located at …………………… (Website
address where the policy is displayed to be mentioned here).
This Agreement includes your rights, obligations and restrictions
regarding our use of the YOJO Services, please read it carefully. The term
“Customer” shall refer to individuals or Parties undertaking the YOJO Services
through the YOJO platform and the term “Vendor” refers to the individual or
entities listed on the YOJO Platform who provide services independently to the
Customers.
YOJO may modify this Agreement from time to time and each
modification will be effective when it is posted on the …………………………… website. You agree to be bound
to any changes to this Agreement through your continued use of the YOJO
Services. You will not be notified of any modifications to this Agreement so it
is important that you review this Agreement regularly to ensure you are updated
as to any changes.
1. Eligibility
Use of the YOJO
services is void where prohibited. By registering, you (i). represent and
warrant that you have the right, authority and capacity to enter into and to
fully abide by all of the terms and conditions of this agreement as far as age,
jurisdiction, laws of the land, etc are concerned and (ii) agree to comply with
all applicable domestic and international laws, statutes, ordinances and
regulations regarding your use of the YOJO Services.
2. Term
This Agreement
shall remain in full force and effect while you use the YOJO services or are a
User/Vendor on the website. YOJO may terminate your use of these services, in
its sole discretion, for any reason or no reason whatsoever, at any time,
without warning or notice to you. Upon such termination of the agreement, the
User shall be stopped from using YOJO Services and all content shall remain to
be property of YOJO.s
3. Reviews of Vendor Profiles
Reviews written
for vendors on their YOJO profile are a very important tool for customers as
well as vendors. We, therefore, take utmost care to uphold the integrity and
credibility of reviews on our platform. You can report a review as being false
to YOJO for verification at …………………..
(Email id/website to be specified). YOJO team will contact the Vendor
within 4 hours and ask them to submit the proof within 7 days after being
contacted. YOJO has the sole discretion to decide whether reported reviews are
to be further investigated or not. YOJO prides itself in ensuring authentic and
genuine reviews that can help engaged couples make better hiring decisions.
4. User Disputes
Users are
solely responsible for their interactions with other YOJO users (including
Vendors). YOJO reserves the right but has no obligation, to monitor disputes
between you and other Users and to immediately terminate the privileges of any
User for any reason or no reason. YOJO is only a listing platform and no
associations, interactions, or bookings that happen on the YOJO platform are
the responsibility of YOJO.
5. Mode of Payments and Policies
Our payment
gateway is completely secure and customers can make online payments through a
safe transaction process that ensures their security codes will not be revealed
in any circumstances. Modes of payments available at YOJO for online bookings
are:
i). Credit/Debit
Cards (Visa, Master, Amex, Maestro & RuPay)
ii). Net
Banking (All Major Banks Supported)
iii). Wallet MobiKwik,
PhonePe, AmazonPay & Others
iv). UPI
v). GooglePay
vi). EMI (……………………..Names of Banks to be
mentioned) and Other banks for EMI
6. Prohibited Content
YOJO reserves
the right, in its sole and absolute discretion, to determine whether the User Content
is appropriate; and to remove any User Content, without notice or liability to
you, which it determines to be inappropriate. Without limiting the generality
of the foregoing, the following is a partial list of the types of User Content
that YOJO deems to be inappropriate:
i). Content
that criticizes a business or individual beyond that of merely offering an
opinion.
ii). Content
that exploits people sexually or violently.
iii). Content
that contains nudity, violence or offensive subject matter or contains a link
to an adult website.
iv). Content
that is libellous, defamatory or otherwise tortious language.
v). Content
that solicits personal information from anyone under 18.
7. Event Cancellation Policy
Every request for
cancellation of an Event made on YOJO is subject to cancellation charges levied
by YOJO, which may vary concerning the period of intimation.
You may cancel any Event only by giving at least 120 (One-Hundred and
Twenty) days' written notice to us. Any shorter intimation/cancellation of the Event
would lead to YOJO charging a certain % of the amount as a Penalty from you on
the estimated billing amount. The parties agree and understand that in the
event of a cancellation, our actual damages would be difficult to determine. Therefore,
the parties agree on the following amounts to be paid by you to us upon notice
of cancellation as liquidated damages:
a.
In case of cancellation made more
than 120 days before the commencement of the Event, no retention charge will be
levied.
b.
In case of a cancellation between
120 days and 90 days before the commencement of the Event, YOJO reserves the
right to charge 25% of the total estimated billing as retention.
c.
In case of a cancellation between
90 days and 60 days before the commencement of the Event, YOJO reserves the
right to charge 50% of the total estimated billing as retention.
d.
In case of a cancellation between
60 days and 30 days before the commencement of the Event, YOJO reserves the
right to charge 75% of the expected bill as retention.
e.
In case of a cancellation less
than 30 days before the commencement of the Event, YOJO reserves the right to
charge the entire amount of the expected bill as retention.
f.
In case of any No-Shows, the
Nuptials reserves the right to charge 100% of the estimated bill as a retention
amount.
8. Disclaimer of Warranties
YOJO services
are provided to you on an “AS IS” and “AS AVAILABLE” basis without
Representations or Warranties of any kind and YOJO disclaims any implied or
statutory warranties to the maximum extent permitted by applicable law,
including without limitation implied warranties of title, non-infringement.
Without limiting the generality of the foregoing, YOJO is not responsible for
any incorrect or inaccurate content posted on the YOJO platform or in
connection with YOJO Services. Under no circumstances shall YOJO be responsible
for any loss or damage, including personal injury or death, resulting from the use
of the YOJO services, attendance at a YOJO event, any content posted on or
through the YOJO services, or from the conduct of any Users of the YOJO
services.
9. Limitation of Liability
In no event
shall YOJO or any parent Company, Subsidiary, Director, Officer, or Employee of
YOJO be liable to you or any third party for any direct, indirect,
consequential, exemplary, incidental, special or punitive damages including
lost profit damages arising from use of the YOJO Services, even if YOJO has
been advised of the possibility of such damages. Notwithstanding anything to the
contrary contained herein, YOJO’s liability to you for any cause whatsoever and
regardless of the form of the action, will at all times be limited to the
amount paid, if any, paid by you to YOJO for the YOJO Services availed by you.
10. Indemnity
You agree to
indemnify and hold harmless YOJO any of its company, director, officer, or employee
from and against any claims, damages, obligations, losses, and liabilities
including but not limited to reasonable attorney’s fees, made by any third
party due to or arising out of your use of the YOJO Services in violation of
this Agreement and/or arising from: i). your use of and access to the YOJO
Services; ii). Your violation of any term of these terms; iii). Your violation
of any third party right, including without limitation any copyright, property
or privacy right; or iv). Any claim that your User Content caused damage to a
third party.
11. Disputes; Choice of Law; Venue
These Terms shall
be construed and enforced by the laws of India. If any dispute shall arise
between the Parties hereto concerning the construction interpretation or
application of any of the provisions of the Terms, such dispute shall be
referred to the arbitration by Arbitration and Conciliation Act, 1996. The
arbitration shall be conducted in English. The judicial seat and venue of
arbitration shall be Hyderabad and the courts of Hyderabad shall have exclusive
jurisdiction for any applications arising out of the arbitration.
12. Waiver
Neither party’s failure to exercise
any right or remedy in consequence under these Terms will not constitute a
waiver of such term or condition or prevent the subsequent enforcement of such
term or condition unless agreed in writing.
13. Severability
If any of the provisions of this
Agreement is found by a court of competent jurisdiction to be invalid, void,
illegal, and unenforceable, such provision shall stand severed from this
Agreement and the remaining provisions of this Agreement shall remain valid and
enforceable and binding on the Parties.
14. Statute of Limitations
You agree that regardless of any
statute or law to the contrary, any claim or cause of action arising out of or
related to the use of the Service or this Agreement must be filed within one (1)
year after such claim or cause of action arose or be forever barred.
15. Grievance Redressal
For any grievances, you may contact
our personnel at the below-mentioned details:
Phone:
Email: Care@yojo.co.in
Grievance Officer:
…………….